Terms and conditions 

1. Estimates & Quotation

All estimates are subject to site survey and subject to written confirmation by email.

Subject to our right to withdraw our quotation at any time it will remain valid for a period of 30 consecutive days

By accepting our quotation you agree to our terms and conditions.

2. Frequency of Service

For one-off services, a date of provision will be agreed on acceptance of our quotation.

Window cleaning services are provided on a 6-8 week or Quarterly schedule.

The flexibility in the 6-8 weekly schedule is required to allow us to take into account factors outside our control weather conditions, holiday periods, etc. 

As soiling increases over time, quarterly cleaning will be charged at a higher rate than 6-8 weekly cleaning.

For the same reason, if a clean is skipped there will be a higher charge for the subsequent clean. This will be agreed with you prior to the work being carried out. 

3. Payment Terms

Payment is due within 14-days of service provision. On completion, we will leave a notice advising that cleaning has been carried out along with your bill.

Payment can be made online using the Payatrader link on this website.

Non payment will result in your account being referred to our debt recovery agents. We reserve the right to recover all costs incurred in addition to the initial amount owed.

 

4. Postponement & Cancellation

You may cancel your service by emailing info@kishomecare.com or by calling us on 0330 3339276. Cancellation may be made at any time up to 24 hours before the date of the next scheduled clean, and subject to payment of all outstanding fees.

Late cancellation will be charged at 50% of the agreed fee. For recurring services, this includes turning us away on the day or failure to arrange access (Lockout).  

We cannot postpone regular window cleaning as we are only in each area for a limited time. If you need us to skip a clean, just let us know at least 24-hours before the clean is due.

 

5. Complaints

We always strive to deliver the best possible service. If you are not completely satisfied with our work, please call us on 0330 333 9276 or email info@kishomecare.com within 48-hours of completion of the clean. Complaints regarding window cleaning must be notified within 24-hours. 

 

6. Weather

We provide a year-round service in the UK, so we will work in light rain, showers or light snow. This will not affect the quality of service we provide. We will not carry out work if the weather poses a risk to health and safety or would compromise the quality of service. In such circumstances, we will reschedule. Similarly, we cannot be held accountable for the effects of the weather after cleaning has been completed. 

7. Access

We will discuss access arrangements with you at the time of quotation. If you would like us to hold a key or access code, we can do so. Our public liability insurance includes key holder cover. If we can do so safely, we may access rear windows by climbing over a wall or gate. If we cannot get access to part of your property, we will clean the accessible areas and charge a reduced rate, typically 75% of the total fee. Failure to implement a previously agreed access arrangement will constitute lockout, and the 50% late cancellation fee will be due.

8. Window Cleaning Methods

External windows will be cleaned using our water-fed-pole system, which allows us to clean up to 20 meters (approx 65ft) from ground level. We bring our own supply of reverse osmosis purified water. This is a fancy name for water that has had all the particulates, such as limescale, removed. The attractive properties of pure water allow us to clean without the need for chemicals/detergents. One thing that particularly surprises people is that we do not need to dry the windows. Without any particulates, the water will dry to a streak-free spotless finish.

Please note that it can take a couple of cleans to remove heavy soiling on frames and detergent residue from traditional cleaning. This can lead to some spotting after your first couple of cleans.

9. Damages

We do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Our window cleaning system will efficiently clean your glass, sills and frames, but it cannot prevent or reverse natural weathering. Over time your uPVC window frames will show evidence of oxidation that often appears as a greying of the surface. As our brushes gently agitate the frames and sills, they remove some of this staining,  which can be mistaken for scratching. Similarly, our brushes have only soft plastic parts and nylon bristles that will not scratch glass. 

10. Insurance

Public Liability 

Insurer: AXA Insurance UK plc
Limit of Indemnity: £5,000,000
Height Limit: 25 meters

 

Employers Liability

Insurer: AXA Insurance UK plc
Limit of Indemnity: £10,000,000
Height Limit: 25 meters​

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